Support
Find the evidence. Fix the workflow.
Start with the documented failure mode, preserve diagnostics, and send reproducible context when a local or cloud workflow still fails.
Support paths
Use the narrowest route that solves the problem.
Documentation
Install, build, query, integrate, and operate Ontoly from the documented contract.
Troubleshooting
Diagnose graph, traversal, history, MCP, and provider issues without silent fallbacks.
Open-source issue
Report a reproducible CLI, graph, package, or Agent Skill problem in the public repository.
Cloud support
Contact the team for prototype, account, integration, or security questions.
What to include in a report
Ontoly version, Node version, command, repository shape, expected outcome, actual structured error, and the smallest reproducible example. Remove credentials and proprietary source before posting publicly.